ORDER SHIPPING
We ship to Spain, Europe and most countries worldwide.
SHIPPING TO SPAIN (PENINSULA, BALEARIC ISLANDS AND PORTUGAL)
• Home delivery (24/48h) — €5,90 (incl. tax)
• Pick-up point (48/72h) — €3,90 (incl. tax)
Shipments with Pick-up point are Free shipping on orders over €60 for products.
SHIPPING TO THE CANARY ISLANDS
• Home delivery (5/6 days) — €6,90 (incl. tax)
The customs system will apply the corresponding taxes.
We cannot determine the amount of taxes payable by the customer upon receiving their order, as in the case of the Canary Islands it depends on the Canary Islands General Indirect Tax (IGIC) and the procedures of Canary Islands customs.
These costs must be paid directly by the customer to the customs authorities or the transport company in charge of the delivery.
SHIPPING TO EUROPE
• Home Delivery (2-3 days) — €9,90 (incl. tax)
• PickUp Point — €7,90 (incl. tax)
Shipments to PickUp Point are Free shipping on orders over €99 on products.
INTERNATIONAL DELIVERIES
• DHL (4-5 days) - 12,90 €
Free shipping on orders over 140€
IMPORTANT INFORMATION FOR SHIPMENTS TO NON-EU COUNTRIES
When shipping to non-EU countries, additional charges may apply. taxes or additional costs (for example, customs duties) in relation to your order.
These costs They will not be paid or invoiced by TwoFivebut must be paid directly by the customer to the relevant customs or tax authorities.
You can obtain more information from the relevant authorities in your country.
IMPORTANT SHIPPING INFORMATION
The delivery times indicated are calculated in Work days and may be affected by local or national holidays.
Transport companies collect orders at approximately 14:00 PM every working day.
The cut-off time to ensure an order can be shipped the same day is until 13: 00h.
DELIVERY ADDRESS
Orders will be delivered to the address indicated by the customer during the purchase process.
TWOFIVE 2019, SL assumes no responsibility whatsoever when the delivery of the product is not completed as a result of:
- Data provided by the user that is false, inaccurate, or incomplete
- Absence of recipient
- Causes beyond the control of the transport company
We do not ship to post office boxes.
Notwithstanding the foregoing, TWOFIVE 2019, SL will take the measures required of a diligent trader to ensure that delivery can be made within the agreed time or, failing that, as soon as possible.
Exchange and refund policy
SIZE EXCHANGE
El The first size exchange is free.subject to compliance with the conditions described and provided that the product not used.
This condition applies only to Peninsular Spain.
Procedure for exchanges or returns
To initiate a return or exchange, please access the following link:
https://returns.itsrever.com/twofivegloves
And follow all the steps indicated by the returns system.
If you have any questions, you can contact us:
Telephone: 697 84 06 73
Email: customers@twofivegloves.com
CUSTOMIZED PRODUCTS
Once a product has been customized It cannot be exchanged or returned.except in the case of manufacturing defects or errors in personalization.
Before selecting the customization option, we recommend making sure you choose the correct product size.
DEFECTIVE PRODUCTS
If you receive a defective product, you should contact our customer service team to arrange for an exchange or refund.
Telephone: 697 84 06 73
Email: customers@twofivegloves.com
REFUND OF RETURNS
The returns system allows you to choose between three refund methods:
1. Original payment method
The amount will be refunded using the same payment method used for the purchase.
The process may take up to 7 business days.
2. Bank transfer
The money will be transferred directly to your bank account.
3. Gift card
You will receive a gift card to use for future purchases on our website.
RIGHT OF WITHDRAWAL
The customer has the right to withdraw from the contract within a period of 14 calendar days without need for justification, provided that the product not used.
The withdrawal period will begin from the day on which the customer, or a third party indicated by him, other than the carrier, acquires physical possession of the goods.
During the Christmas period this period may be extended until 30 calendar days.
This right of return applies to all countries in which we market our products.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL
To exercise your right of withdrawal, you must notify your decision to:
Twofive 2019, SL
CIF: B67406835
Carrer Marina, 14
08338 Premià de Mar
Barcelona, Spain
Telephone: 697 84 06 73
Email: customers@twofivegloves.com
You can do it by means of a unequivocal statementFor example, by sending an email.
The deadline will be considered met if the communication is sent before the 14 calendar days are over.
The refund will be issued. without undue delay and, in any event, within a maximum period of 14 days from the date on which we are informed of the withdrawal decision.
The refund will be made using the same payment method used in the initial transactionunless expressly agreed otherwise.
TWOFIVE 2019, SL may withhold the refund until the goods have been received or until the customer has provided proof of return of the goods.
RETURN ADDRESS
The goods must be returned to:
Twofive 2019, SL
CIF: B67406835
Carrer Marina, 14
08338 Premià de Mar
Barcelona, Spain
Telephone: 697 84 06 73
Email: customers@twofivegloves.com
The refund must be made without undue delay and within a maximum period of 14 days from the date of the withdrawal notice.
The deadline will be considered met if the customer returns the goods before the end of those 14 days.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with Article 103 of the Consolidated Text of the General Law for the Defense of Consumers and UsersThe right of withdrawal will not apply in the following cases:
- Products personalized or made to measure.
- Products to They can expire or deteriorate quickly. (example: food).
- Products sealed for hygiene or health that have been opened (example: underwear, cosmetics, etc.).